5kbet's Privacy Policy

Introduction

5kbet operates a secure and reliable online betting and casino platform for users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.

This privacy policy explains what types of information we collect, how that information is stored and processed, under what circumstances it may be shared with third parties, and what your rights are. This policy applies to the website https://5kbet.bar and all related services.

If any changes are made to this policy, we will update it on the website and the "Last Updated" date at the top of the policy will be changed. For significant changes, we will make reasonable efforts to notify you via your registered email.

What Information We Collect

2.1 Information You Provide Directly

When you create an account on 5kbet, use our services, or contact us, you may provide the following types of information:

• Full name and date of birth (for age verification purposes)
• Valid email address and mobile phone number
• Bangladesh National ID card or passport information (for identity verification or KYC process)
• Financial information — bKash, Nagad, Rocket, Upay account numbers or bank account details (for processing transactions)
• Residential address
• Messages and conversation details when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location of your device
• Browser type, operating system, and device identifiers
• Platform activity logs — page visits, betting activity, login times
• Data from cookies and similar tracking technologies (see Section 8 for details)
• Referral source — the link or channel through which you arrived at our site

2.3 Information Received from Third Parties

In some cases we may receive information through legitimate third parties, such as identity verification service providers or payment processors. This information is used only for the specified purpose.

Purpose of Information Use

5kbet uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Delivering betting, gaming, and other services without interruption
• Processing transactions — managing deposits and withdrawals
• Identifying and resolving technical issues

3.2 Security and Compliance

• Verifying user age — preventing access to the platform by those under 21
• Detecting and preventing fraud, money laundering, and other illegal activities
• Completing the KYC (Know Your Customer) process
• Meeting applicable legal obligations

3.3 Service Improvement

• Improving platform performance and user experience
• Providing a personalized experience based on your preferences
• For analytics and research purposes (at an aggregate level, not at an individual level)

3.4 Communications

• Sending important account-related notifications
• Providing customer support assistance
• Sending promotional communications where you have given consent

Information Sharing and Disclosure

5kbet does not sell your personal information. However, in specific circumstances, information may be shared with the following parties:

4.1 Service Provider Partners

We work with trusted third-party service providers who help us operate our services — such as payment processors (bKash, Nagad, Rocket, Upay and bank transfer partners), technology service providers, and identity verification agencies. These organisations receive only the information necessary for the specified task and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases we disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance.

4.4 Responsible Gaming Services

Relevant information may be shared with responsible gaming organisations with the user's consent or as required by law. This step is always taken in the interest of protecting the user.

Information Protection and Security

5kbet has implemented industry-standard technical and administrative measures to ensure the security of your personal and financial information.

5.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption, which encrypts all information transmitted between your browser and our servers. Sensitive information — such as passwords and financial details — is stored using strong hashing methods.

5.2 Access Controls

Employee access to our internal systems is strictly controlled. Only those who require access for their work are granted access to specific information, and every access is logged and recorded.

5.3 Security Monitoring

Our systems are monitored around the clock. Any unusual activity, potential breach, or attempted fraud is identified and acted upon promptly.

5.4 Response to Data Breaches

If a data security breach occurs and puts your rights at risk, we will notify you as quickly as possible and take the necessary remedial steps. However, as the transmission of information over the internet is not completely secure, we are unable to guarantee absolute security.

Data Retention Period

We retain your personal information only for as long as it is needed for the purposes described in this policy or as required to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• After account closure: financial and identity verification information is retained for the period required under applicable law.
• Marketing communications: upon opt-out, information is deleted within a reasonable time where applicable.
• Technical logs: automatically deleted or anonymised after a set period.

Once the retention period ends, information is securely deleted or anonymised so that it can no longer be linked to any individual.

Your Rights

As a user of 5kbet, you have the following rights over your own personal information:

7.1 Right of Access

You can find out what information we hold about you and what it is being used for. Upon a written request, we will provide you with a copy of your information.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request that it be corrected. Some information can be updated by you directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before the specified retention period has ended.

7.4 Right to Object to Processing

You may request to stop marketing communications or object to certain types of information processing. We will action such requests as quickly as possible.

7.5 Right to Data Portability

You may request a structured, machine-readable copy of the information we hold about you.

To exercise any of the above rights, please contact us. We will respond to your request within the timeframe set out by applicable law.

Cookies and Tracking Technology

The 5kbet website uses cookies and similar technologies that improve your browsing experience and keep the platform running smoothly.

8.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and core functionality. Disabling these will prevent the site from working properly.
• Functional cookies: Remember your preferences (such as language settings) and provide a personalized experience.
• Analytical cookies: Collect statistics to understand how the platform is used. This data is analysed in aggregate.

8.2 Cookie Controls

Cookies can be disabled or deleted by changing your browser settings. However, disabling essential cookies may cause some services to not work correctly. Cookies can be managed from the settings menu of most browsers.

Protection of Minors

5kbet strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If a person creates an account using false information and it is later discovered that they are a minor, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects that a minor is using our platform, they may contact our customer support.

Third-Party Links and Services

Our platform may sometimes contain references to third-party websites or services. These third parties have their own privacy policies, and 5kbet is not responsible for the way they collect or use information.

Game providers — such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming — may have their own privacy policies. Please be aware of the applicable terms when using their games.

Changes to the Policy

5kbet reserves the right to change or update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed.

For significant changes, we will send a notification to your registered email and/or display a prominent notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We encourage you to review this policy periodically so that you stay informed about the latest updates.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your personal information, please contact us through the following: